Customer Service Policy

Chillibreeze offers you the opportunity to buy digital products online and download them immediately. Occasionally a buyer may face a problem while downloading a product. If this were to happen please do not worry. We will arrange to email the product to you. We are here to support your purchase Monday – Friday during Indian working hours. You can email us at product-sales@chillibreeze.com for any further questions.

If you have any other kind of bad experience with your purchase through Chillibreeze or the product itself, please tell us. Simply complete the enquiry form http://www.chillibreeze.com/clientform.aspx. Chillibreeze will listen to the problem and take action where appropriate. Chillibreeze strives to keep a trusting reputation with our customers.

How to contact Chillibreeze

Online form – The best and fastest way to contact Chillibreeze is by completing our online form http://www.chillibreeze.com/clientform.aspx . Someone will then get back to you within one working day.

Post – if you wish to send us a letter, please write to:

Customer Services
Chillibreeze Solutions Pvt. Ltd.
Software Technology Park of India,
Lawmali
Shillong, Meghalaya – 793001
India

Refund and Cancellation

Refund will be made to a customer who has reasonable concern that the product description did not match the product.

Delivery of Product

After placing a formal Order for a downloadable product, you will receive an email with the link to the product. If, for some reason, you are unable to download the file, please email us and we will send you the link.

Please make sure that our e-mails are not BLOCKED by your SPAM GUARD or our mails are not forwarded to your Bulk/Junk/Spam mails Folder.